ServInt’s Latest VPS Upgrade and Why We Keep Giving You More

Today is an exciting day at ServInt — because we’re announcing the largest free product upgrade in the history of our VPS platform. Basically, we’re upgrading our entire VPS line from Essential through SuperVPS.  Today, VPS clients will begin to see dramatic upgrades in up to 24 different resource allocations associated with their hosting account, including highly requested upgrades to burst resources and disk i/o.  Current customers will see an instantaneous drop in their server load as we actively allocate fewer customers per server than ever before. This decrease in density will mean more CPU resources for every customer, at no additional cost.  All packages will receive a 20% increase in disk space. Signature and above will receive additional RAM guarantees and across-the-board increases to all product specifications — and our SuperVPS line will include even bigger CPU guarantees.

It’s no coincidence that this upgrade comes on the heels of our recent data center expansion in Northern Virginia. In the past 12 months we’ve made substantial capital investments in our network and data center infrastructure, further customized and refined the code that augments our virtualization software, and invested in a 60% increase in our customer support staff.  Increasing the power of our hosting platforms is one of the first things that these investments are allowing us to do, and we’re happy to pass along the benefits of these new efficiencies to our loyal customers.

As I’m sure you know, most hosting companies don’t operate this way.  It’s far more common for hosts to increase profit margins by packing customers more densely onto their new, improved networks. But ServInt has always believed that passing infrastructure improvements on to our customers and increasing the value of our products is the best way to build a loyal customer base and ensure long-term growth.  That’s why we’ve regularly performed upgrades for our clients in the past and why we continue to look for new ways to reward our customers for their allegiance.

We don’t usually get this business-y on the ServInt Source, but I thought it was important for you, our current and (hopefully) future customers, to understand what we value here at ServInt — and to understand the theory behind the decisions we make. Every product offering and improvement—frankly, every dollar spent at ServInt—is meant to increase the value of the customer experience. Our business model is not simply built on attracting the greatest number of customers, but is tied to the health and quality of our customers and their hosting experience. At ServInt, our top priority is you.

-Reed

PS: Visit ServInt’s website if you want more specifics on new package specs for the VPS or SuperVPS lines, and you can even check out the new kid on the block, the Essential+ VPS!

Photo by sparkieblues

Our Largest Disk Space Upgrade Ever, Completed One Month Ahead Of Schedule!

Back in June, we announced that we would be increasing the disk space across our entire VPS line — and that this upgrade was going to be passed along to all our customers, both existing and new, at no additional cost. After weeks of hard work, I’m proud to announce that we have successfully completed the disk space upgrades — and prouder still that we did it more than a month ahead of schedule.

I should be clear — the fact that we performed the upgrade quickly doesn’t impress me so much.  What impresses me is the fact that we performed this massive upgrade so quickly, without compromising our exacting standards for uptime, customer care and service reliability.

It wasn’t easy.  Before our announcement we had done extensive testing. We had invested a small fortune in new equipment, and had devised the necessary workflow to get the job done right.  But no matter how hard you plan you can’t help but worry when the hard work actually gets underway. Over the course of just 58 days, we managed to test each and every box to make sure it met ServInt’s standards and get everything into production without a hitch.

We implemented the change in two phases:

1. All new clients were automatically turned up on new host machines (the giant servers we use to host our VPS and SuperVPS products) that were pre-outfitted with the upgraded disk space.
2. All existing clients were then carefully migrated to host machines reconfigured with new resources by ServInt’s network engineers.

We made that decision because we wanted to get as many people more resources as quickly as possible, and we didn’t want to make everybody wait.  Some of you may have seen your resources suddenly pop up overnight without ever having noticed the transition, and if you didn’t — well, that was the idea!

I’ve got pretty high standards for this company, and I don’t brag about our achievements too often — but in this case I really want to say that this was a fantastic example of intelligent engineering.  Our team worked long hours, as long as it took, at all of our data centers to bring you these features in a way that minimized interruption to our clients’ online businesses, and I’m proud of them.

Now that everybody has their free upgrade, we hope you can put it to good use. Look for even more free updates in the future — and thanks again for your business!

Follow Reed Caldwell on Twitter.

Announcing the Biggest Disk Space Upgrade In ServInt’s History. Nearly Half A Petabyte, For Free.

Reed’s Announcement! from ServInt on Vimeo.

If the point of virtualization is to make hardware abstract, why do most hosting companies charge for resource upgrades?

At ServInt, we work hard to ensure that our VPS and SuperVPS customers never have to worry about being left behind as new hosting industry technology and service standards evolve.

Sometimes our efforts to stay ahead of the curve are largely invisible: new cooling systems, network operations center enhancements, hiring and training practices, and so forth. We do this kind of thing all the time, and assume you have no interest in keeping up to date on all of it.

But sometimes we make really big decisions, and today’s announcement is one of those.

Let me get straight to the point: today, ServInt announces the largest disk space upgrade in the company’s history. In fact, we’re adding almost a half a petabyte of disk space, across our most popular VPS packages — and, whether you’re a new or existing customer, you won’t pay one cent for it.

There are lots of reasons why we took this initiative, but they really boil down to one thing: when you sign up as a ServInt customer, you’re not buying a server. You’re buying a solution.

You can buy a server from anybody. But very few companies will take the time, or do the hard work, or hire the talented people, or spend the money to make sure that their customers’ online business never falters. At ServInt, we do.

But that’s enough chest-pounding from me. Let’s look at the numbers. This upgrade affects all our VPS products as follows:

• ServInt’s Essential VPS service, priced at $49 per month, now features 50 GB disk space, up from 30 GB.
• ServInt’s Signature VPS service, priced at $89 per month, now features 75 GB of disk space, up from 45 GB.
• ServInt’s Ultimate VPS service, priced at $129 per month, now features 100 GB of disk space, up from 60 GB.
• ServInt’s SuperVPS service, priced at $199 per month, now features 100 GB of disk space, up from 75 GB.

As before, this new disk space is provided on powerful RAID arrays with industry-leading speed and is further bolstered by our exceptional free backup system.

ServInt engineering staff have already begun implementing the disk space increases for existing customers, and we expect to have all VPS subscribers up and running in the enhanced packages within the next 90 days. This upgrade will not require any effort or involvement from our clients.

This isn’t the first free service enhancement we’ve implemented for our customers, and it won’t be the last. One thing is certain: whatever improvements we deploy over the coming weeks, months, and years will be done in order to continue providing you with the solution you bought when you signed up with us as a customer.

That commitment is just one of the things that makes ServInt different, and it’s one of the things that makes me proud to own and operate this business.

Questions? Comments? Let us know in the comments below, in our Customer Forums, on Facebook, or on Twitter!

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