New Faces In New Places

If you’ve been keeping an eye on the ServInt Source, our Twitter feed, or our Facebook page recently, you’ll have noticed lots of announcements about our staff.

In the past few weeks, we’ve promoted Jim Tricarico to Director of Managed Services, we appointed Mike Witty to head our Network Compliance division, and the one and only Brian Loomis was appointed to lead our Provisioning team.

That’s not it either, we have more announcements to come, including an exciting one next week, which will continue to help facilitate our incredible growth and gear us up for some big things coming up down the road.

With all the news of new people taking on new roles, I wanted to take this chance to better explain why we’re making some of these management changes and what that means for the next wave of ServInt’s products and services. It’s been a pretty open-secret that we’re working on some really cool new things, and while details on some of the bigger ones still remain cloudy, we hope to have some big new announcements soon.

In the meantime, these new appointments are fun to talk about because they not only gear us up for what’s to come but indicate just how much we’ve grown in the past year. I have one fun fact that will help illustrate that growth:

Since this time last year our Managed Services Team has DOUBLED in size!

Let’s face it, support is what we do best. In our 15 years, we’ve changed technologies numerous times, but at the end of the day our most passionate advocates always come back to just how great our support team is.

Well, imagine all that awesomeness, now double it. That’s our MST right now.

Our fantastic support team has helped us accomplish some amazing things in that year. Here are just a couple of the big ones:

ServInt LA

Last year we opened our first west coast data center at ServInt LA. The idea behind this data center was to specifically improve our network connectivity to Central America, Asia, and Oceania (including, of course, Australia and New Zealand). ServInt LA has been an incredible success and we’re continuing to expand our operations in California.

The Solo Series and Disk Space Bump

This year we introduced a brand new product and improved our most popular product line.

The idea behind the Solo Series was simple, combine powerful dedicated hardware with the flexibility of a VPS. The success of the line speaks for itself.

In June, we announced we were going to add nearly half a petabyte of disk space to our entire VPS line for free! Plus, we beat our original 90 day window by more than a month!
Those are some pretty cool accomplishments. And I only bring them up to whet your appetite for more. And to contextualize all these staff announcements you’re seeing from us, which are either a response to past successes or an effort to gear up for future ones. So what’s our secret?

Well, I think Brian Loomis said it best on Wednesday. Our goal is to make you look good.

ServInt is a family, and our family is growing. We’re growing because we want to make web hosting as easy and as reliable as possible,  so you can forget about the technology and focus on your business. We’re moving forward so we can more easily find new ways to surprise  and delight  you.

These announcements are exciting to me. If you’re not excited too, just wait!

-Christian

Photo by Chaval Brasil.

Introducing Jim Tricarico, ServInt’s New Director of Managed Services

[Editor's Note: ServInt cast a wide net when looking to fill this role. We received hundreds of resumes and interviewed dozens of exceptionally qualified candidates. We were looking for individuals who were committed to -- and possibly a little obsessed with -- exceptional customer service. I therefore shouldn't have been that surprised when an employee from within our ranks rose to to the top of the pack and convinced us that he was the right man for the job. Jim is a veteran of our Managed Services Team and he easily stood out with his keen understanding of the day to day challenges facing our NOC. With his terrific analytical mind and wealth of ideas to further improve the division, I'm ecstatic that Jim is taking the reins of our MST and look forward to his leadership. -Christian]

I’ve been a computer enthusiast for a really, really long time. I started tinkering with hardware as a child, and by the time I was 14 I was running my own bulletin board, my interests continued on to more complex projects in highschool and college that eventually led me to ServInt. So, I think it’s fair to say that I’m passionate about technology, and as that technology has grown more and more complex over time, so have my personal technological interests.

As ServInt’s new Director of Managed Services, my job is to make our support even better. Here, in story form, is how I’m gonna do it.

I’ve been at ServInt for nearly 6 years, starting as a Tier 1 Support Technician on the front lines of our Managed Services Team. It was there that I got my first taste of the hosting experience. Diving headfirst into UNIX and trying to fix what were sometimes incredibly ambiguous quirks was  appealing to me. Needless to say, no two challenges are alike, and helping people overcome technical problems and get back to making their businesses thrive was – and still is – an incredibly rewarding experience.

While the challenge is definitely invigorating, what’s really important is ensuring that our support experience is as pleasant a process as possible for everyone. When it comes to your business, we get that there is no such thing as a small problem. Our clients come in at all skill levels, from hosting novice to server expert. Whether you’re capable of compiling a Linux kernel with a toothpick and chewing gum, or your an aspiring blogger trying to tell your story, our Managed Services Team will help you get up and running.

The ServInt MST is committed to tackling issues as quickly and as effectively as possible. At ServInt, we do everything we can to get it right the first time because for us we take service personally. Overcoming intricate issues is part of our collective DNA.

At the end of the day, my goal is to simply uphold the core tenets of our Managed Services Team.  Our job is to ensure every customer experience is efficient, fast, and most importantly, accurate. So sit back and relax, your server is up and running.

~ Jim