Zen and the Art of Taking Risks
Ready. Fire. Aim. Repeat.
That’s right — I said “Ready. Fire” — and then aim. Then start over.
For those of you who’ve read a business management book in the past decade or so, this might not be a new concept. But for those who are just getting their sea-legs as a small business, it’s the kind of advice that can save your business, too.
What “Ready. Fire. Aim.” really signifies is the growing prominence of beta culture within many tech companies. Whether it’s marketing, sales, or development, our beta culture — and the risks we take with each new release — speed up things like research and development while ultimately making a release better.
If you’re developing a product or service, getting something together that people can see and try as soon as possible is the best thing you can do. If your product sucks, tell them not to bet their business on it yet. Be truthful and set expectations properly — but for goodness sake show them something!
ServInt Now Offers WHMCS!
One of the key points that ServInt’s management tries to communicate is that we aren’t an insular company. We thrive on the feedback we get from our customers and a core tenet of this company is utilizing that information and acting on it whenever possible. In that spirit I’d like to announce ServInt’s launch of WHMCS!
This has, admittedly, been long overdue and I’m glad that we’ve finally been able to offer it to customers with confidence. WHMCS has been heavily requested by our users, and for those who are unfamiliar with the software, I’ve included a quick synopsis.
So…What is it?
WHMCS handles customer management, billing, and support for online relationship-driven businesses such as our terrific reseller community.
It is powerful, easy to use and install, and has a terrific support community. Probably the most attractive aspect of WHMCS is its customizability, it has an included SDK for creating addons and modules, a powerful remote API, and an assortment of templates and CSS styling options. All this, along with dozens of other benefits make this solution a proud addition to ServInt’s product line.
The cost of WHMCS is $10 per month and it is available as an option during the checkout process for new customers, click here to get started!
If you have any questions, thoughts, feedback, or concerns, please feel free to post in the comments!
As always, thank you all for your continued support!
Christian
Part 3. Find Feedback Before It Finds You
This is part 3 in a 5 part series: Big Picture Ideas for Small Businesses.
Just because it's unpleasant does not make it unnecessary.
In Part 1 of this series, we talked about how important it was to keep an eye on and maintain your reputation online. Keeping an eye on what is said about you on the internet is not particularly elegant, but it’s a frank necessity in a world of ubiquitous real time news.
With that in mind, ignoring negativity is no solution either, gathering feedback is as important to running your business as any other business intelligence. The question is, how do you gather useful feedback without annoying your customers?
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