We were just moving some boxes around the office, and I uncovered a time capsule: a stack of ServInt Newsletters from the late 1990s. (We actually sent this newsletter out in the mail, when we all still thought it was clever to call it “snail mail.”
Our very first issue in May of 1997 profiled the recent additions to our tech staff. Reed’s quote about the six new hires perfectly captures the innocence of us and the Internet in 1997: “Clients wanted better tech support, so we wanted to give it to them… We’ve assembled a really good team. Clients will see we’ve got a tech staff now that they can rely on.”
Another great page I found from July of ’97 offers “Expert Help” with articles about how to test your line to see if you can use 56k modems for your ServInt dial-up account and the benefits of using content tags like <strong> over physical tags like <bold>. Oh, for the simpler days.
The Internet was a very different beast when we were writing these newsletters, but the excitement of the technology and the time is something that we still hold close at ServInt today.
I hope you enjoy this look into the past, and who knows, you may see more in the future.
Click on the images below to see more of our vintage rag, and see if you can pick out our very own Director of Information, Curtis Berry in the back row of the picture. He was one of the new hires profiled in our first issue.
At ServInt we are dedicated to the privacy of our customers and to the creation of sensible legislation that supports our customers but still empowers law enforcement in ways that make sense in the 21st century. It’s one of the reasons we work so hard with i2Coalition to make sure that we influence public policy in a way that’s pro-Internet innovation. It’s one of the reasons we are focused on the reform of the Electronic Communications Privacy Act (ECPA).
It’s not often that we pull back the marketing curtain here at ServInt and expose the inner workings of why and how we choose to engage with our customers, but today is a special day.
If you follow us at all, you know that we strive to put out blog posts, knowledgebase articles and white papers (like this one) that educate, inform, and answer important and popular questions, and we use Facebook, Twitter, and occasionally paid advertising to get that content in front of our audience.
We also, of course, keep an open ear to our social media outlets and engage with customers who want to talk with us there.
We enjoy talking with you through social media channels, and we think it’s important. So does our Chief Operating Officer, Christian Dawson. That’s why — starting today — he’s asked us to let more key ServInt employees drive the conversation on Twitter, with Christian taking over as the primary voice of ServInt’s Twitter feed. Our goal is that as time goes on, you’ll get more perspective on who ServInt is as a company. Additionally, if you want to talk to the guy responsible for all of our day-to-day operations — the guy who manages the managers — all you have to is reach out to us at @servint. Christian will be the guy reading what you have to say, and, unless he’s not available, he’ll be the guy responding too. And if he’s not the right person for the job, he’ll be pulling in the people that are. We expect some interesting discussions to follow!
The marketing and engineering teams will still be on ServInt’s Twitter feed posting updates on the content we publish and watching out for technical questions we can help answer. But know that if you have a question for our leadership, or if you just want a friendly chat, Christian is on the case!
If you’re like many of our web designers and other affiliate program members, you may have struggled with explaining to your clients exactly which server you’d like them to buy from us. And while it’s much easier with ServInt’s new three-page ordering system, there can still be a lot of explaining to do.
Not any more.
ServInt’s new Custom Shop enables you to pre-fill ordering pages for the hosting packages you recommend to your clients, leaving only the name and payment fields blank.
Simply save those pre-populated pages and the Custom Shop automatically generates a URL for the pages. Then simply forward the URLs to your clients for vastly simplified ordering.
Check out this KB article that takes you through the process step by step.
The Custom Shop is an integral part of ServInt’s all-new PowerPartner affiliate program that now lets you choose cash or hosting credit for your referrals. Read more
The spring saw the release of both our Flex line of next-generation virtualized servers as well as our Java Cloud solution, Jelastic, and we continued to enhance each of these products throughout the year.
In May, we opened ServInt EU with our new data center in Amsterdam. Now, ServInt customers located in Europe, Africa and the Middle East have another option for their web hosting needs.
Though it went largely under the radar on the ServInt Source, much of the summer at ServInt was taken up by a move to our new Headquarters in Reston, Virginia. Check out our Facebook page for pictures and updates about the new space.
This fall, Christian took his industry lobbying efforts to the next level and helped found the Internet Infrastructure Coalition, the i2C.
And finally, as we rode out Frankenstorm in October and released Virtuozzo 4.7 to our customers in the fall. We also completely rebuilt our ordering system and created the PowerPartner Program to allow all resellers and affiliates to more easily make and save money on their hosting.
All in all, it’s been a pretty big year. Click on any of the links above if you missed our announcements when they came out, and keep tuning in to the ServInt Source to see all that we have in store for 2013.Photo by evalottchen.
This week’s a big week at ServInt. After a lot of hard work, we have an all-new ordering system for our entire line of products. Not only is it simpler and more intuitive with only three pages for the entire order process, but we’ve also built in some pretty exciting functionality.
The Custom Shop allows you to configure and save server packages
Our all-new Custom Shop is a powerful tool that lets customers and non-customers alike configure and save servers packages for later purchase or to send to their referral clients. More than a simple shopping cart, the custom shop allows you to: Read more
Faithful readers of this blog know that each year around this time, I turn into a one-man social media army for my favorite web-based charitable event, the annual Desert Bus for Hope drive-a-thon.
Each year, ServInt donates free server hardware and bandwidth for the Desert Bus event, and we’re proud to do so. What could be more ServInt mission-friendly than making it possible for event contestants to play the world’s cruelest, most pointless, most existentially hopeless video game — for days on end, without ceasing, until they literally drop from exhaustion? It’s for the children, dammit!
Seriously, I won’t go into the many, many reasons why this event is so amazing. Just trust me on this one — or check out our 2010 and 2011 blog posts for more detail, video snippets, and the greatest appearance by Lou Reed in any video game, ever.
Oh, and visit http://desertbus.org to join in the fun, and give generously. Thanks!
We’ve launched our Java cloud PaaS product, Jelastic, and we’ve been incorporating cloud technologies and automation into our VPS IaaS line to increase scalability and redundancy while at the same time getting pretty close to true zero-downtime migrations. And we’re continually working with partners to vet and develop other cloud technologies to bring to market.
But so far we’ve yet to market an IaaS product as “pure cloud.” And there’s good reason for that. Simply put, we’re not sure cloud is right for most of our customers. This doesn’t mean we won’t ever offer cloud, it simply means that right now, we’re concentrating on what our customers demand: a predictably priced, virtualized server that is highly scalable, very stable, ready to use from day one and comes with world-class managed support and service.
That’s a tall order by any standard, but it’s one we’ve been perfecting since the first days of VPS itself.
We’re taking a new step here at ServInt in the coming weeks. We’re reaching out further afield than we ever have before to make this pitch to potential customers who share your need for rock-solid VPS infrastructure from which to launch an online business. One way we’re doing this is to publish a series of white papers to simply educate the public about hosting technologies. One of these papers is Ten Questions About Cloud.
If you’re interested in learning more about the pros and cons of cloud technology, check out the white paper and let us know what you think.Photo by Philip Leara
The Washington DC area is a funny place to live for many reasons, and one of those is certainly its officially panicky reaction to any tiny incident of inclement weather. Out-of-towners are frequently perplexed by decisions to close schools and other institutions when things turn a tiny bit snowy, or windy, or rainy.
This storm, however, is different. We won’t add to the cacophony of voices describing in terrifying detail exactly how much more awful this storm is likely to be compared to our normal inclement weather — just take our word for it. The skies are black, rain is pouring down, and the wind is picking up ominously.
So what does our Frankenstorm armageddon mean for you and your online business? Probably nothing! The following blog entry was posted by our CTO, Matt Loschert, during our last major weather event, for Hurricane Irene in 2011. Some minor weather-related policies and procedures have been added since this was written, but it’s still an excellent summary of what we do to keep our business — and yours — humming along despite the vagaries of Mother Nature.
In addition to providing you with valuable information and hosting industry news weekly here on the ServInt Source, many of you may not realize that we have an entire suite of customer engagement tools that are at your disposal.
ServInt on Twitter
@ServInt_Swarm is a Twitter feed specifically for our customers. We use it to share special deals, keep our customers in the loop on important ServInt developments, and provide a private Twitter environment where customers can share their thoughts and concerns with us. Read more