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	<title>The ServInt Source &#124; Web Hosting Blog &#187; Running Your Business</title>
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	<link>http://blog.servint.net</link>
	<description>Insights on Hosting, Technology, and Green Technology</description>
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		<title>Customer Service Series, Part 5: Exceeding Customer Expectations is Stupid</title>
		<link>http://blog.servint.net/2011/12/12/customer-service-series-part-5-exceeding-customer-expectations-is-stupid/</link>
		<comments>http://blog.servint.net/2011/12/12/customer-service-series-part-5-exceeding-customer-expectations-is-stupid/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 16:45:29 +0000</pubDate>
		<dc:creator>Fritz Stolzenbach</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[communications]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://blog.servint.net/?p=3493</guid>
		<description><![CDATA[I just got done reading an excellent blog post by Dan Palotta on the Harvard Business Review site.  It’s called “I Don’t Understand What Anyone Is Saying Anymore,” and if you’re a lover of words &#8212; by which I mean, if you love words enough to care about them and hate seeing them being abused [...]]]></description>
		<wfw:commentRss>http://blog.servint.net/2011/12/12/customer-service-series-part-5-exceeding-customer-expectations-is-stupid/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Customer Service Series, Part 4: Customer Service as Customer Outreach</title>
		<link>http://blog.servint.net/2011/11/21/customer-service-series-part-4-customer-service-as-customer-outreach/</link>
		<comments>http://blog.servint.net/2011/11/21/customer-service-series-part-4-customer-service-as-customer-outreach/#comments</comments>
		<pubDate>Mon, 21 Nov 2011 18:55:22 +0000</pubDate>
		<dc:creator>Lauren Frankiewicz</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[customer outreach]]></category>

		<guid isPermaLink="false">http://blog.servint.net/?p=3082</guid>
		<description><![CDATA[Most customer service in web hosting is a reactive business. Departments train up staff and wait for the calls and tickets to come in. But as our Director of Managed Services, Jim Tricarico, said in a recent blog post, there is more to customer service than simply customer support. At ServInt, we believe that proactive [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>SOPA, PIPA and the Fight to Save the Internet</title>
		<link>http://blog.servint.net/2011/11/18/sopa-pipa-and-the-fight-to-save-hosting/</link>
		<comments>http://blog.servint.net/2011/11/18/sopa-pipa-and-the-fight-to-save-hosting/#comments</comments>
		<pubDate>Fri, 18 Nov 2011 15:47:01 +0000</pubDate>
		<dc:creator>Christian Dawson</dc:creator>
				<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[SOPA and PIPA]]></category>
		<category><![CDATA[The Hosting Industry]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[PIPA]]></category>
		<category><![CDATA[piracy]]></category>
		<category><![CDATA[regulation]]></category>
		<category><![CDATA[Save Hosting]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[SOPA]]></category>

		<guid isPermaLink="false">http://blog.servint.net/?p=3192</guid>
		<description><![CDATA[Yesterday I got to be part of something huge. I spent the day on Capitol Hill as an advocate for small business on the Internet, and met with Congressmen and Hill staffers to discuss the impact of two pieces of legislation currently making their way through Congress: the PROTECT-IP Act (PIPA) in the Senate and the [...]]]></description>
		<wfw:commentRss>http://blog.servint.net/2011/11/18/sopa-pipa-and-the-fight-to-save-hosting/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>The Tech Bench: Controlling spam and mistakenly blacklisted IPs</title>
		<link>http://blog.servint.net/2011/11/17/the-tech-bench-controlling-spam-and-mistakenly-blacklisted-ips/</link>
		<comments>http://blog.servint.net/2011/11/17/the-tech-bench-controlling-spam-and-mistakenly-blacklisted-ips/#comments</comments>
		<pubDate>Thu, 17 Nov 2011 17:43:37 +0000</pubDate>
		<dc:creator>The MST</dc:creator>
				<category><![CDATA[Hosting tips]]></category>
		<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[Tech]]></category>
		<category><![CDATA[The Tech Bench]]></category>
		<category><![CDATA[blacklisted IP]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[MST]]></category>
		<category><![CDATA[spam]]></category>

		<guid isPermaLink="false">http://blog.servint.net/?p=3132</guid>
		<description><![CDATA[Editor&#8217;s Note: For this week&#8217;s Tech Bench, we thought we&#8217;d share the particulars of a recent MST ticket. If you&#8217;ve ever struggled with administering email  for clients over your VPS, this is one&#8217;s for you.   Recently, a customer submitted a ticket to the MST asking for help with the email on his VPS. It [...]]]></description>
		<wfw:commentRss>http://blog.servint.net/2011/11/17/the-tech-bench-controlling-spam-and-mistakenly-blacklisted-ips/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>The Power of Social Media, or Do You Give a $#!% About Your Web Host?</title>
		<link>http://blog.servint.net/2011/11/01/the-power-of-social-media-or-do-you-give-a-about-your-web-host/</link>
		<comments>http://blog.servint.net/2011/11/01/the-power-of-social-media-or-do-you-give-a-about-your-web-host/#comments</comments>
		<pubDate>Tue, 01 Nov 2011 21:41:02 +0000</pubDate>
		<dc:creator>Andrew Loschert</dc:creator>
				<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[The Hosting Industry]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://blog.servint.net/?p=2952</guid>
		<description><![CDATA[If you follow ServInt on Twitter, you may have noticed a strange surge in profanity-laced tweeting coming from us and many of your fellow customers—and you may have wondered, what the $%#@! is going on here? The honest answer is, we’re not entirely sure yet. Let me explain. About a month ago, I was in [...]]]></description>
		<wfw:commentRss>http://blog.servint.net/2011/11/01/the-power-of-social-media-or-do-you-give-a-about-your-web-host/feed/</wfw:commentRss>
		<slash:comments>15</slash:comments>
		</item>
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		<title>Thinking of Building a New Web Site?</title>
		<link>http://blog.servint.net/2011/09/01/thinking-of-building-a-new-web-site/</link>
		<comments>http://blog.servint.net/2011/09/01/thinking-of-building-a-new-web-site/#comments</comments>
		<pubDate>Thu, 01 Sep 2011 15:59:43 +0000</pubDate>
		<dc:creator>Fritz Stolzenbach</dc:creator>
				<category><![CDATA[Our Sites]]></category>
		<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://blog.servint.net/?p=2446</guid>
		<description><![CDATA[Today, as you may have noticed, ServInt unveiled a brand-new web site &#8212; one that we hope will be easier to use, more pleasing to the eye and more valuable to our customers and prospects. The deployment of our new web site, in and of itself, is probably of modest importance to readers of the [...]]]></description>
		<wfw:commentRss>http://blog.servint.net/2011/09/01/thinking-of-building-a-new-web-site/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Zen and the Art of Taking Risks</title>
		<link>http://blog.servint.net/2010/10/08/zen-and-the-art-of-taking-risks/</link>
		<comments>http://blog.servint.net/2010/10/08/zen-and-the-art-of-taking-risks/#comments</comments>
		<pubDate>Fri, 08 Oct 2010 18:08:43 +0000</pubDate>
		<dc:creator>Christian Dawson</dc:creator>
				<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[beta]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[Open Source]]></category>
		<category><![CDATA[risk]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://blog.servint.net/?p=1901</guid>
		<description><![CDATA[Ready. Fire. Aim. Repeat. That&#8217;s right &#8212; I said &#8220;Ready. Fire&#8221; &#8212; and then aim.  Then start over. For those of you who’ve read a business management book in the past decade or so, this might not be a new concept. But for those who are just getting their sea-legs as a small business, it’s [...]]]></description>
		<wfw:commentRss>http://blog.servint.net/2010/10/08/zen-and-the-art-of-taking-risks/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ServInt Answers: What Does &#8220;Network Compliance&#8221; Mean?</title>
		<link>http://blog.servint.net/2010/09/09/servint-answers-what-does-network-compliance-mean/</link>
		<comments>http://blog.servint.net/2010/09/09/servint-answers-what-does-network-compliance-mean/#comments</comments>
		<pubDate>Thu, 09 Sep 2010 15:08:20 +0000</pubDate>
		<dc:creator>Mike Witty</dc:creator>
				<category><![CDATA[Our Sites]]></category>
		<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[Compliance]]></category>
		<category><![CDATA[DMCA]]></category>
		<category><![CDATA[malware]]></category>
		<category><![CDATA[Mike Witty]]></category>
		<category><![CDATA[Network]]></category>
		<category><![CDATA[phishing]]></category>
		<category><![CDATA[spam]]></category>
		<category><![CDATA[trojans]]></category>
		<category><![CDATA[virus]]></category>

		<guid isPermaLink="false">http://blog.servint.net/?p=1850</guid>
		<description><![CDATA[Hi, I&#8217;m Mike Witty, ServInt’s new Director of Network Compliance. To those outside of our industry, the words &#8220;Network Compliance&#8221; probably sound a bit cryptic – even bureaucratic.  But network compliance actually affects every single customer we have.  I’d like to take this opportunity to explain how, and why. First, a little about me. I&#8217;ve [...]]]></description>
		<wfw:commentRss>http://blog.servint.net/2010/09/09/servint-answers-what-does-network-compliance-mean/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>3 Lessons We Can Learn from the Resurrection of Palm</title>
		<link>http://blog.servint.net/2010/05/18/3-lessons-we-can-learn-from-the-resurrection-of-palm/</link>
		<comments>http://blog.servint.net/2010/05/18/3-lessons-we-can-learn-from-the-resurrection-of-palm/#comments</comments>
		<pubDate>Tue, 18 May 2010 20:57:37 +0000</pubDate>
		<dc:creator>Eric Morales</dc:creator>
				<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[Tech]]></category>
		<category><![CDATA[fanatic]]></category>
		<category><![CDATA[lessons]]></category>
		<category><![CDATA[palm]]></category>
		<category><![CDATA[promoter]]></category>
		<category><![CDATA[small business]]></category>

		<guid isPermaLink="false">http://blog.servint.net/?p=1542</guid>
		<description><![CDATA[If you follow the tech industry, it was hard to miss HP’s recent acquisition of Palm, Inc. The Sunnyvale based smartphone maker was in serious trouble after its seemingly meteoric rise from a very similar grave in January of last year. Palm was on the ropes, its wonderful webOS platform overshadowed by ineffective marketing and [...]]]></description>
		<wfw:commentRss>http://blog.servint.net/2010/05/18/3-lessons-we-can-learn-from-the-resurrection-of-palm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Living Room of Rock &amp; Roll: A look Inside Swing House Studios</title>
		<link>http://blog.servint.net/2010/04/28/the-living-room-of-rock-roll-a-look-inside-swing-house-studios/</link>
		<comments>http://blog.servint.net/2010/04/28/the-living-room-of-rock-roll-a-look-inside-swing-house-studios/#comments</comments>
		<pubDate>Wed, 28 Apr 2010 21:11:36 +0000</pubDate>
		<dc:creator>Eric Morales</dc:creator>
				<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[Customer Profiles]]></category>
		<category><![CDATA[music]]></category>
		<category><![CDATA[ServInt Client]]></category>
		<category><![CDATA[Swing House]]></category>

		<guid isPermaLink="false">http://blog.servint.net/?p=1467</guid>
		<description><![CDATA[Editors Note: This is part of our ongoing series of customer profiles right here on the ServInt Source. Want to take part? Tell us your story! At first glance, there don’t seem to be many parallels between sound recording and webhosting. Indeed, we thought the same thing before we visited Swing House Studios in Hollywood, CA [...]]]></description>
		<wfw:commentRss>http://blog.servint.net/2010/04/28/the-living-room-of-rock-roll-a-look-inside-swing-house-studios/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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