ServInt has an excellent reputation for providing quality technical assistance for its customers. If something goes wrong with your web site, our techs will do everything they can to fix your problem and quickly get your online business running again. That’s great. Sort of.
The reason it’s only “sort of” great is because having a highly capable support backstop for your web site can easily lull you into thinking that you don’t really have to know anything about your server and how it works. The truth is, knowing just a little about how your server functions can make it much easier to talk to your tech support team — which can result in faster solutions to your problems when they arise.
Here’s the problem, though: for ordinary mortals, learning about how hosting works can seem tedious at best, and downright confusing at worst. Like many of you, I’m not a sysadmin, and I have to admit my path to semi-competency at managing my personal web site has been a bumpy one, full of (ahem) “learning moments.”
The last time I discovered a problem I could have prevented with a bit of foreknowledge, I resolved to do what I could for my fellow semi-hosting-literate, non-system-administrator online business owners out there, to make sure all their avoidable hosting risks were sucessfully mitigated. I hope to do this through a series of blog posts for non-technical readers, to share all the easy concepts I’ve learned over the years. Don’t be afraid — you’ll discover this stuff isn’t hard at all!
So let’s start at the very beginning: what you’ll need to understand to pick the right kind of server for your business. Read moreEditor’s Note: From time to time, we receive questions that are beyond the scope of even our managed support. One of those questions involves how to speed up your website. To address this popular topic, we’ve asked Claire Broadley of WhoIsHostingThis.com to share some thoughts on optimizing websites.
Is your site slow? A website that takes an age to load isn’t just a drag for your users – it could be harming your search rankings, and it’s almost certainly costing your business money. When it comes to the web, users like content to load fast – or they’ll quickly lose interest and look elsewhere.
It’s possible to improve the speed of your site by upgrading your hosting package, but for many individuals and small businesses, cost is a major concern. Dedicated hosting offers tremendous power, but may be cost prohibitive for smaller operations. If you’re not ready to invest in a server, try some of these solutions first.
Using a combination of the following tips, we reduced our test blog’s load time from 4.5 seconds to 2 seconds. That’s a significant benefit, and one your readers and visitors will notice right away. Read more
Any discussion of U.S. government laws relating to the Internet and programs like PRISM inevitably begin all the way back in 1986 with the passage of the Electronic Communications Privacy Act. Written before the birth of the modern Internet, ECPA is a key law that enables law enforcement to have access to data while protecting the privacy rights of citizens. ECPA is not a scary law that steals people’s Internet freedom. ECPA is simply an outdated attempt to preserve freedom in the digital arena.
What it is:
At its heart, ECPA is an attempt to try to define the scope of the Fourth Amendment (the part of the Bill of Rights which guards against unreasonable search and seizure, along with requiring any warrant to be judicially sanctioned and supported by probable cause) when it comes to digital communication. Over time, both legislation and judicial precedent have told us what is and isn’t unreasonable search and seizure when it comes to law enforcement action at our home, place of business or on a public street, but in 1986, when Congress took up the task of creating ECPA, they were attempting to outline rules for search and seizure of remotely stored digital data.
ECPA outlines the relationship between data storage providers, their customers, and law enforcement. It acknowledges that providers act as custodians and not owners of information in their possession on behalf of their customers and subscribers. It actually serves to limit the ability of providers to voluntarily disclose customer information to the government.
What should concern you: Read more
If you’ve been following the news recently, you may have heard a lot about the US government’s PRISM program, led by the NSA. There has been a lot of talk about what the government can and cannot do (or will and will not do) under PRISM, and — frankly — a lot of fear as well.
But PRISM is not a US law, it is a government surveillance program built on US laws. To fully understand what kinds of digital information the U.S. government is capable of gathering and analyzing, and under what circumstances, we need to look at the various laws enacted over the years that govern law enforcement in the digital age.
Remember when ServInt was fighting to defeat SOPA and PIPA? Those bills were associated with an attempt to legislate the Internet in some potentially very destructive ways. But SOPA and PIPA are just the tip of the iceberg when it comes to legislation you should know about if you make your living on the Internet. Some proposed laws pose serious risks to the basic concept of a free and open Internet, while others are quite well designed and deserve your full support.
Over the next few weeks, I’ll be walking you through four major legislative initiatives and their associated amendments to give you a background on what legislation you should be aware of as an informed citizen and Internet business owner. Specifically, we’ll look at: Read more
Editor’s note: A few months ago in the Tech Bench, we featured a support ticket between a customer of ours and our Director Network Compliance, Mike Witty. He had some great advice about controlling spam and blacklisted IPs.
A comment on that post about Mike’s preference for the spam software, SpamAssassin, prompted a reply from Mike that delves further into some of the nuances of spam software and how to prevent your legitimate correspondence from ending up in your clients’ spam folders.
“[SpamAssassin] is smart and does a good job. But it still erroneously categorizes some kinds of email as spam when it is not. Deleting valid email that has been mis-categorized as spam is NOT acceptable except in special circumstances. For example, my web-based order form sends an automatic email to the customer giving them a code to enter on the form. This establishes the validity of an email address they have entered and proves it can reach the customer. But this automatic email looks like spam to SpamAssassin. So some of my customers don’t get the email and give up.”
Mike’s response: Read more
Really, we want to know that.
Our guess is that nobody turns down free, no-strings-attached cash.
We’re asking because, everyday, we see forum posts on the Internet recommending web hosting with ServInt, and we see new customer comments saying how happy they are that their friends or colleagues told them about us. But inevitably, when we track these comments down, even if the source was a customer of ours, they didn’t ask for or receive a referral fee.
Did you know that you can receive up to $799 cash
for referring customers to ServInt?
Our PowerPartners program lets you earn discounts on multiple server purchases, save hosting packages in the Custom Shop, and earn cash or hosting credits for referring customers to us.
And you don’t even have to be a customer to earn those credits. Just use your PowerPartners customer URL on your website or as the hyperlink when you recommend us in a forum. Then watch the money roll in.
You earn the value of one month of the base price of any hosting package purchased through your link. That’s anywhere from $49-$799 dollars per referral!
(Remember, practice being a good netizen and always remember to let people know when you are receiving a referral fee for a recommendation. If you’re up front, they will understand.)
We have a strong and loyal fan base on the Internet, and we want you to share in the success you’ve helped us build.
So, if you find yourself recommending ServInt to your friends and fellow techies, stop turning down free money. Sign up for your PowerPartners account today.Photo by tim ellis
You’re on the go, but you need to stay in touch with ServInt. We hear you, and we’re here to help. Introducing the ServInt app:
ServInt has launched an all-new free mobile ServInt Portal app compatible with iPhone, iPad, iPod touch, and Android devices. The app allows ServInt customers to open, view and manage support tickets, access information about their servers, and provide quick access to important ServInt web sites and KnowledgeBase content.
It’s that simple.
That was the cash value of what our top affiliate marketing partner earned in one year with ServInt.
ServInt’s PowerPartner program is your portal into our affiliate marketing community. With cash or hosting credits available for referrals, simple, regular payments via Paypal, our proprietary Custom Shop tools to help you land more referral business, and a newsletter to keep you up to date on the latest tips and tricks for affiliate marketers, ServInt’s PowerPartner affiliate marketing program is simply the best web hosting affiliate marketing program in the business.
ServInt offers cash payments as high as $799 for referred hosting business, and there’s no limit to how much PowerPartners can earn. Every referral fee is equal to the first full month of service for the referred server at the base price. Read more
Most customers come to ServInt understanding that their need for hosting resources will grow over the lifetime of their website and other online applications. Some have already experienced this, outgrowing a shared hosting service or small VPS plan at another company. And, nearly all customers share the dream of hitting it big — seeing massive success in their business that draws viewers to their website and necessitates a larger hosting package to handle the traffic.
That’s just what today’s virtualized hosted infrastructure is built for: rapid server scaling and room for growth.
But how do you ensure that the host you sign up with today is the host you want to be with when your sites explode with traffic?
In this revealing interview, 18-year hosting industry veteran and server design consultant Devon Rutherford takes aim at the hidden pitfalls of relying too heavily on today’s cloudy server technologies — and not enough on planning, coding and other less glamorous forms of online business management. This is serious insight that could save your business serious money! Read more
Many readers of the ServInt Source are current and long-time customers. But for those of you who may have just found us — or have been reading for a while, but are not ServInt customers — this one’s for you.
We recently sat down with our sales team and were talking about some of the questions prospective customers ask before they purchase a server. As you might guess, some questions are better than others if you want to really learn something about a web host.
The first question that came up was from our Director of Sales, Devon Rutherford. Without hesitation, he said that the best question a customer can ask is, “Which package is best for me?” But that came with some qualifications: Read more