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We’ve updated our privacy policies. Here’s why.

2982826572_41371d83e6_bOn September 2nd, we changed our procedures to narrow the circumstances in which law enforcement can request your data from us without a warrant. In addition, we now inform law enforcement that we will disclose requests for our customer data unless a specific statute requires us to keep the request secret.

ServInt is committed to supporting the Fourth Amendment. We believe that the Fourth Amendment requires the government to have a warrant to access your content. We will not disclose your content unless we receive a warrant, or there is a law creating an exception to the warrant requirement. We do not believe that there should be exceptions to the Fourth Amendment, and we are committed to persuading Congress to change those laws that do. That may not sound like a big deal — but in our industry, it is. Read more

ServInt Receives “Best Migration Partner” award at 2014 cPanel Conference

cpanel awardI am very proud to announce that on Tuesday at the 8th annual cPanel Conference, ServInt received the 2014 award for Best Migration Partner during the keynote presentation. We were praised for ensuring quality migrations for all our cPanel customers, and for our migration team’s seamless integration with cPanel’s migration experts.

This award meant a lot to us. We know that moving can be hard, and we take pride in doing it right — and we’re extremely proud to be recognized as one of the companies that does cPanel migrations to cPanel’s exacting standards.

More websites are hosted on cPanel than on any other commercially available Control Panel in the world. They are quite simply the most popular game in town, and they are ServInt’s preferred control panel. ServInt was also cPanel’s very first partner to achieve 100% cPanel certification, but we took it one step further and had every single customer-facing employee get certified, including myself. I still don’t think there’s another mainstream hosting provider that can say that.

I want to thank cPanel for distinguishing us with this award. We at ServInt appreciate your partnership as well. I believe we make migration easier than any other host in the industry, whether users are migrating from a cPanel based account or any other control panel.

VIDEO: ServInt COO Speaks Out About the NSA

Last week I wrote about how ServInt was beating the NSA. Here’s a talk I gave on the same subject in TechWeek in Chicago last month. ServInt cares about protecting our users’ rights. The talk will explain why we care, and what we’re trying to do to fix the “NSA problem.”

How ServInt is Beating the NSA

Screen Shot 2014-07-30 at 10.37.33 AMYesterday I was interviewed by Bloomberg News about the effects of NSA surveillance on the Cloud.  They wanted to know if we had lost any customers specifically because of the Edward Snowden leaks. This, of course, is a hot topic: how is mass surveillance affecting the cloud, and can we quantify the damage that is being done? Is it costing us jobs and economic growth in the cloud?  The answer, of course, is “yes” — and ServInt isn’t scared of saying so.

I said that we had lost customers and even more potential customers — which is true.  ServInt has been one of the few players willing to speak up and say this and as a result we have been quoted in places like The Hill and the New York Times.  The cloud hosting field is a tough, competitive business and it is hard to talk about losses.  But ServInt isn’t afraid of calling out the problem, because we have been leaders in directly addressing the issue since it arose a little over a year ago.

The cloud in the United States has been badly hurt by the actions of the NSA.  These days anybody can relocate their digital business with just two or three clicks of a mouse. You don’t need to sign a long contract or tell anybody why you are making your choice, you just move. I’ve talked to a lot of people who have decided they want to move their business outside of the United States because they feel like the US doesn’t care about privacy. I’m quoted in the Bloomberg article about this being a “death by a thousand papercuts.” I was talking about the affect on the overall economy, not our business, which for the record has seen a 30 percent decline in foreign signups since the NSA leaks began, not a 30 percent decline in total foreign customers.

In fact, ServInt is actually weathering the Snowden storm very well, compared to many of our competitors. Why?  Because our clients trust us. They understand the cardinal rule of security and data safety:

It’s not where you’re hosted, it’s how you’re hosted.

Your business needs to stay up, online and fast. It needs to stay stable and secure. And your data needs to be protected. You need experts at the helm to accomplish all of those things — experts you trust. And earning the trust of small to medium businesses is what ServInt has been doing for 19 years.

The NSA revelations are just another hurdle to overcome in ServInt’s ongoing pursuit of being the most trusted name in the Cloud. We’re doing so by requiring warrants for content, and by responsible handling of data. We’re doing so by being thought leaders in the fight against NSA surveillance in Washington, through our leadership within the i2Coalition. And we’re trying to curb the misinformation about NSA surveillance.  Everybody tempted to move their content out of US datacenters needs to remember that the vast majority of all spying is done on foreign networks. “Move your site out of the U.S. to avoid spying” may be good marketing, but it doesn’t take into account the reality of how surveillance works.

Over the course of the last few months we’ve launched our most trustworthy product ever — the SolidFire VPS — which offers an industry-wide exclusive performance guarantee on all critical server resources. We’re working on major updates to our privacy policy, and other major enhancements are around the corner that will further augment our offerings, across all platforms and price ranges, to give you tighter control over your data than ever before.

We do all this because we want to win the day, and win it honorably, by doing the right thing  We win the day when we make customer trust our number one goal. We win the day when our customers know we have their backs when it comes to protecting their data, and we win the day when we fight for privacy and NSA accountability.

Why We Fight for Internet Freedom

i2c-supporterThis week I have the honor of representing not just ServInt but the rest of the Internet infrastructure industry when I get to moderate the Internet Education Day event and awards ceremony hosted by the Internet Infrastructure Coalition (i2Coalition).  At this event, scheduled to take place on Wednesday, March 5, 2014 in the Rayburn House Office Building, the i2Coalition will be giving Champion of Internet Innovation Awards to U.S. Senator John Cornyn (R-TX) and U.S. Representative Zoe Lofgren (D-CA) for their work helping this industry grow and succeed.

I love this industry, because what we do is important. Our customers build their dreams atop our infrastructure, and their dreams are literally changing the world — for the better, in my view. That being said, the Internet is huge and complex, and it has attracted a few bad players with its reach and leverage. Companies like ServInt have been on the front lines of fighting that bad stuff for decades — things like child pornography, SPAM and malware.

It’s not enough for companies like ours to fight regulation of our industry. Read more

On Feb. 11, We’re Fighting NSA Spying by Donating our Revenue to the Electronic Frontier Foundation

day-fight-back-sqAs part of our ongoing efforts to support Internet privacy and good governance, ServInt is donating the first month of all revenues earned from participating new VPS and dedicated hosting accounts added on Feb. 11 to the Electronic Frontier Foundation. We’re taking this extraordinary step because — on “The Day We Fight Back” against NSA bulk surveillance — we want the world to know we’re serious about our commitment to Internet freedom and fairness. Following is a brief review of just some of the reasons why — reasons that hopefully will show you why you need to get involved, too.

Let’s start by stating the obvious: NSA spying is wrong. It’s wrong because no government should ever monitor all of its citizens’ online activities just because any one citizen might be using the Internet to break the law. If only for this reason, you should join ServInt in observing “The Day We Fight Back” on February 11.

But there is another reason to join in the global crusade against the NSA’s “bulk surveillance” tactics — a reason that has more to do with the real-world impact the NSA’s activities could have on your online business. In other words, if you think legislative and regulatory activism is all about pie-in-the-sky idealism, think again. Here is the real dollars-and-cents reason why you should join us. Read more

The End of the Internet as We Know it?

The Way We Fight Back image2014 is the year that the free and open global Internet as we know it could cease to exist. If you think this sounds crazy or over the top, I’m sorry to have to tell you it’s not.

The root of the problem is straightforward: not enough is being done to curtail NSA abuses, and the fact that larger steps haven’t been taken clearly shows that the administration does not understand what’s at stake here. I want to explain what we’re fighting for and what you can do to help us fight. First, though, let me set the scene:

Last Friday, President Obama outlined his proposed changes to NSA policies and procedures at a speech given at the U.S. Department of Justice. In his remarks, the President announced minor tweaks to NSA policies on data collection that were trumpeted as big changes, designed to convince the people of the world that they had no reason to fear NSA invasion of their privacy. Like the last time the President spoke about the NSA, this address was given on a Friday before a holiday weekend — the traditional dumping ground for news which our elected leaders would prefer we ignore. All in all, it was deeply disappointing. Read more

The USA FREEDOM Act: NSA Data Collection, the Escalation of Encryption, and Curbing the Digital Arms Race

8986322869_92378e75ec_nOn October 29, 2013, the USA FREEDOM Act was introduced to end the mass gathering of phone record data by the NSA.

H.R.3361/S.1599 is a bipartisan effort authored by Sen. Patrick Leahy (D-Vt.), chairman of the Senate Judiciary Committee, and Rep. James Sensenbrenner Jr. (R-Wis.) that seeks to curb the mass targeting of communications by American citizens by clarifying the language in Section 215 of the USA PATRIOT Act.

How does this affect you?

ServInt supports the USA FREEDOM Act because the same limitations that the bill places on the phone surveillance activities of NSA apply to other forms of communication, specifically Internet traffic. Not only should this bill get the NSA out of your phone calls, it should get them:

• out of your inbox
• out of your search history
• out of your text logs Read more

A Short History of U.S. Internet Legislation: The Computer Fraud & Abuse Act

Aaron Swartz 1986 - 2013 The first casualty of CFAA?

Aaron Swartz 1986 – 2013.
The first casualty of CFAA?

For this final post on the history of U.S. Internet regulation, we need to look at one of the broadest pieces of cybersecurity policy out there – broad enough to hit just about anybody in the world. The Computer Fraud and Abuse Act (CFAA) of 1984 and its increasingly liberal interpretation have led to a state of affairs in which most U.S Internet users — you and me included — could be considered felons.

Technology is changing far faster than any government could hope to keep up. One of the many challenges of setting cybersecurity policy is that if you set requirements that are technical in nature into the law they will be outdated by the time they are passed. The law can’t be prescriptive when it comes to cybersecurity, so it ends up turning to broad generalization.

The Computer Fraud and Abuse Act is one of those laws that succumbs to broad generalization. Read more

100% cPanel Certification

cpanelAt ServInt, we are well into our eleventh year selling the cPanel server control panel. We have been an authorized cPanel Partner NOC since 2003, and believe it to be the best control panel on the market.

I don’t think it’s too much to say that we are also the world’s foremost experts in cPanel.

And now we have distinguished ourselves by being the very first web hosting provider to achieve 100% cPanel certification through cPanel University for our support and sales staff.

I believe so completely in the importance of a quality control panel – and in cPanel specifically – that I trained and passed my cPanel certification as well. It seemed like a natural step to maintain the best perspective on providing services to our customers. I was surprised – and honored – when Aaron Phillips, cPanel’s COO, told me that I am the first C-level exec at any company to get cPanel certified.

In an effort to help old and new customers who would like to learn more about how to use the cPanel/WHM control panel package, we’ve put together a joint webinar with our friends a cPanel: “cPanel 101 – Top Features.” The webinar will begin on Sep. 26th at 1pm EDT. Click here to sign up.

To celebrate our 100% cPanel certification, and to meet more of our customers face-to-face, we’re also sponsoring a booth at this year’s cPanel Conference in New Orleans (September 29th – October 2nd) and offering VIP tickets to the conference for our clients. You can Register FREE using the code ServintVIP2013.

I hope to see a you in New Orleans. Look for me at the ServInt booth in the Exhibit Hall or find me after my keynote: “Lessons from 18 years in web hosting.”

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