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New Network Status Reporting Tools

Screen Shot 2014-07-11 at 3.35.46 PMEarlier this week, we launched two new tools designed to immediately inform our customers whenever issues emerge that may affect the performance or accessibility of their server.   In this brief blog post, we’ll explain how these new services work and how you can put them to use.

First, an important detail:  both of these notification services are hosted completely independent of the ServInt network — so, no network or datacenter event that impacts ServInt’s core infrastructure will prevent us from providing you with up-to-date information.  If you want to be certain you always have visibility into the ServInt nerve center in the event of performance issues that may affect your server, I strongly urge you to sign up for both of these services.

These systems were designed to alert you about two kinds of incidents:  those that affect specific infrastructure, where the larger ServInt network is functioning without incident; and events that are having an impact on entire segments of the larger ServInt network, affecting multiple customers at once.  We are very proud of our high levels of network redundancy and our enterprise-grade hardware, so incidents that involve our infrastructure are rare.  Even so, problems can and do occur, albeit rarely, despite our best efforts.  That’s why these systems exist.  We hope you never have to use them, but in the interest of full transparency, they are here for you.

For reporting on smaller pieces of infrastructure, we have launched an opt-in Twitter account called ‘@ServIntStatus’ (twitter.com/servintstatus).  Use of this system is simple:  items will pop up on this feed when we are investigating problems specific to a hardware or system component.  Of course, you also have the option of having Twitter send you push notifications from the account whenever an issue is discovered, or a maintenance requirement is being fulfilled — but this may result in information overload due to the size of our network. Please note that this feed will only display brief status updates that reflect initial investigation or discovery on our end.  For resolution and ongoing updates, please login to the customer portal.

The second of our two notification systems is called the “ServInt Status Report,” and it can be found at https://servint.statuspage.io/ This site was set up to display information about service issues that are affecting ServInt’s core network and/or datacenter, impacting multiple customers at once.  Sometimes, these issues can affect ServInt’s customer-facing systems at the same time they impact our datacenter — so, during the crucial minutes after disruptions are discovered, but before they’re fixed, this is the place to turn for immediate updates on what is happening.

Of course, this report is also capable of sending you push updates to let you know when our network is dealing with a service-impacting incident.  We strongly recommend you subscribe to these updates, since the number of alerts you are likely to receive will be small, and each of them could be of critical importance to your business.

In addition to providing a real-time network status monitor for ServInt’s Reston, Los Angeles, and Amsterdam datacenters, the ServInt Status Report portal also shows you the operational status of the ServInt customer portal and phone system.  In addition, it provides users with detailed updates on what is being done at the moment to address identified issues.  Lastly, it displays service incident reports for all events in the recent past, allowing you to better understand what happened to the ServInt network in retrospect — helpful if you only discovered a performance shortcoming after the root cause had been fixed.

Operating instructions for the ServInt Status Report can be found at the site, and they are very straightforward.  I strongly urge all ServInt customers to sign up — both for the Status Report and the ‘@ServIntStatus’ Twitter feed — as soon as possible.

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