Explaining ServInt’s New KickStart Team

When I started at ServInt more than six years ago, one of the first lessons I learned was just how critical first impressions were to the customer experience. ServInt’s new Kickstart Team, a division of our Managed Services Team, is committed to making hosting a website as painless a process as possible. Here’s a little background on who we are and why we do what we do.

What is KickStart?

To best answer that, I’ll start with a brief story. A few years ago, I came across a new client that was canceling their service just two days after signing up with ServInt. We take our customer service commitments personally, so my first thought was “What did we do wrong?”

Being that technical support is often a customer’s first contact with ServInt, I assumed this client’s first impression of us must have been terrible. After digging into things a bit deeper, I found the real reason for the cancellation – administering a server seemed like too daunting of a task to this particular individual. The problem wasn’t ServInt, rather, it was the technology’s steep learning curve.

The message was clear. Web hosting isn’t always a walk in the park, in fact it can be difficult and frustrating for folks who are just getting started, but we had to ensure that those who were new to hosting knew they could come to us for help.

This is where ServInt’s new KickStart team steps in. Our goal is to get you through all of the initial obstacles of web hosting and to minimize that already-steep learning curve. We’ll reach out to you proactively, walk you through the basics of getting started, and try and anticipate potential stumbling blocks to help you get the most out of your server as quickly as possible.

You’re not alone; you can take comfort in knowing that there is always a friendly, knowledgeable, and professional technician just a phone call away here at ServInt. With KickStart, what could have taken you weeks to set up on your own can now often be accomplished with a single phone call!

We want that first impression to be nothing short of “Wow! You made that a lot easier than I thought it was going to be.”

ServInt has always been known for our world-class support, in fact, the service behind KickStart is nothing new. As the latest division of our Managed Services Team, the men and women of our KickStart team are further proof of our ongoing commitment to ensuring that each and every customer get’s the help they need. We wanted to really emphasize that you don’t have to be a 10 year veteran to have a thriving business.

To us, a customer is not just a customer – they’re an intimate and essential part of who we are as a company. KickStart is just another example of ServInt rising to meet the needs of its clients and I’m proud to be part of the team.

John Kam is the Technology Education Coordinator for ServInt’s award-winning Managed Services Team.

Photo by Cayusa.