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The ServInt Source

Why America isn’t the bad guy on the Internet

security?

The grass isn't always greener on the other side.

If you use the internet for leisure, do business on the internet for profit, or count on the internet to spread your message, you are at a disadvantage if you are not doing so in America.

There, I said it.

That wasn’t meant as a slight to our friends and colleagues abroad. I don’t mean this as an attack on any one country or continent. Rather, I’m simply challenging the assertion that the United States is somehow the bad guy when it comes to freedom of speech on the web. I read countless stories that argue that sites that are critical of the government, large corporations, industries, political figures, etc., should host offshore in Canada or Europe because their sites are simply unsafe in the U.S.

This is little more than classic FUD.

Among bloggers, particularly in the tech world, the Digital Millenium Copyright Act (DMCA) is loathed for its supposed coziness with the recording industry and the MPAA, among other content organizations. As a consumer, and as a geek, I personally share a lot of the same concerns and frustrations other users do when it comes to the principles of fair use. Believe me when I say I find DRM as annoying and intrusive as everybody else does. I also can see plainly that the “anti-circumvention” aspects of the DMCA are genuinely bad for consumers.

But the bigger picture here is that significant portions of this law, particularly Article II as it pertains to our industry, are actually well written. The DMCA isn’t perfect, it does a lot of annoying things but it also does a lot to protect the rights of ISP’s, online services, publishers, and users alike.

More after the jump.

“American Sites Are Unsafe and Unfree”

Let’s inject a little bit of reality here. European countries in particular have much, much, stronger search and seizure laws than the U.S. Moving a blog to Europe that criticizes public figures, individuals, or governments could be deadly to your business (and depending on the country, I mean that literally). Defamation and libel laws in many European countries are downright absurd, the example of Simon Singh in the UK illustrates this perfectly. Singh, a BAFTA winner and reporter for the Guardian, was sued for libel by the British Chiropractic Association after writing an article critical of the technique. The case has put the ability for anyone to publicly criticize alternative medicine in the UK in serious jeopardy and could have cascading effects towards whistleblowers for years to come.

Many bloggers don’t seem to understand that the DMCA works both ways.  Yes, getting a nasty DMCA complaint is annoying and sometimes scary, but it’s still relatively rare. What happens when another blogger steals your content?
In countries without the DMCA, content owners either have to count on their host to review their claim and contrast it with the infringing blog, or, and this is more likely, do nothing.  Then the blogger in question has to sue, which is costly and probably out of the picture for most independent bloggers.

In the U.S. they have an immediate remedy.

What about our friends up north? It’s not uncommon to see hosts in Canada advertise that they are PATRIOT Act-free. I don’t want to get into the politics of that particular law (people can find me on Facebook if they really want to know what I think personally), but many times those claims are disingenuous.

The reason that Canadian hosts can advertise that they are PATRIOT Act-free is because the act may violate provisions of Canadian privacy law. That’s all well and good, but you’d be a fool to think that if you host in Canada and a U.S. law enforcement agency wants access to your data that they’re not going to use bilateral subpoena and/or warrant enforcement treaties to get that information. You’d also have to assume a lot of good faith on the part of Canadian law enforcement officials to think that they’d take the time to review a U.S. based subpoena or warrant and determine whether it violates Canadian privacy laws.

In reality, what will probably happen is law enforcement will forward it on to the host, who will likely simply honor it. How many hosts out there have the resources to actually review a subpoena or the money to send it to their lawyers to review?

That’s something to think about when your message is depending on a $7 shared hosting provider’s willingness to defend your rights.

The Netherlands, Russia, and “Bullet-Proof” Hosting

What about the Netherlands? That bastion of defiant internet geekdom, symbolized by the ever-hilarious scalawags at the now-defunct Pirate Bay?

Unfortunately, there are many providers and publishers in the Netherlands and Russia that are famous for skirting copyright laws. Garnering a reputation as the dark corner of the internet isn’t something that sells particularly well to legitimate businesses, so the complete lack of security and ethics in an alarming number of these companies should be a major concern to potential customers. Authorities there have clamped down viciously on illegal content publishers all over Europe, most famously seizing the servers of the Pirate Bay and eventually shutting them down entirely.

The darker regions of the hosting industry, known as “bullet-proof” hosting providers, will simply ignore takedowns, warrants, and subpeonas altogether. On some level the sheer gaul of these companies is admirable, but they don’t have the same ethical underpinnings of a reputable law-abiding host. Customers should realize that there are likely warez, malware, spambots, child pornography, and phishing scams living right along side you on these so-called “bullet-proof” networks.

If you need a provider without the ethical fortitude necessary to police their network, then by all means go ahead. Most of us, however, want to make a legitimate living on the web and know that the first step to that is choosing the right partner.

Of course, not all hosts are like this, the vast majority of European hosts are terrific, reputable folks to deal with. There are also “bullet-proof” hosts here in the states as well, though they tend to have a much shorter shelf life then they do in the EU. But from a legal perspective, you are simply safer being hosted in the U.S. with a reputable host under U.S. law.

Why Hosting in the U.S. is A Good Idea, and Why It’s Even Better with ServInt

Our COO, Christian Dawson, characterizes our philosophy this way.

“We take a libertarian approach to what we host. As long as it is not illegal under U.S. law, and falls within our AUP, we will host it.”

That’s pretty cut and dry, and that idea is backed up by a fervent belief on the part of every individual in this company that what we do is contributing to the betterment of society, both on and away from the keyboard. To us, DMCA take down notices are just that, notices. Unless the content is blatantly illegal or against our Acceptable Use Policy (AUP), we will inform our customer in good faith and, if necessary defend them and our company.

We have a legal team that is prepared to protect the rights of our customers as it pertains to their hosting and we take that responsibility seriously and with pride.

That’s what being a good host is all about, and that’s why we’re still here. So RELAX. Your Business, your server, and your rights are up and running with ServInt.

Special thanks to Christian Dawson and our good friend David Snead for the legal and policy insights included in this post.

Photo by [ henning ]

Comments

5 Responses to “Why America isn’t the bad guy on the Internet”
  1. Eric Morales says:

    Hi Shawn,

    First, please let me apologize for the lateness of this reply.

    I appreciate your thoughtful comment, let me see if I can express our point of view plainly so that our AUP and ToS make sense in relation to this article.

    You’re right. We do indeed reserve the right to shut down anything on our network at any time. We have to reserve that right because we’re a private company with a network that tens of thousands of people rely on. Any hosting company that doesn’t, frankly, isn’t doing an adequate job of protecting their network. That being said, reserving the right doesn’t mean that we exercise that right on a whim.

    “the DMCA provides us with no discretion when an entity alleges copyright infringement.”

    This line refers to the fact that we have to investigate any DMCA complaint we receive. That investigation simply means informing the client of the complaint. We’ll obviously visit the URL’s and make sure there are no obvious issues, if we see an .mkv of Avatar for download then we’ll obviously tell the client it needs to come down. However, our job is to keep websites up, not shut them down, and simply assuming every DMCA complaint is valid when many of them are bunk is bad business.

    We take them all seriously, but we assume positive intent and actions on the part of our clients. When a complaint persists and lawyers get involved, and if the client is in the right and we feel we have a duty to intervene…we’ll step in with our own legal team and do so. This is obviously on a case by case basis, but trust me when I say that we have our client’s interests in mind as long as what they are doing is above board.

    As per 3rd party software, whether it’s IRC software or Tor, our general rule is that we’re fine with any software until it becomes a problem for our network. In the specific case of IRC, it did indeed become a problem.

    As far as Tor, or a similar proxy setup, we take the same approach, i.e. we’re fine with them as long as they don’t cause any problems on our network. Open or public proxies use a surprisingly large amount of resources for being relatively simple setups. For inexperienced users, these setups can adversely effect other customers on the node.

    On a few occasions, we have had customers install open proxies on entry-level packages that resulted in considerable bandwidth overages that we were left to pay simply because the individual was not aware of how bandwidth hungry popular open proxies are.

    What I’m trying to say, in as diplomatic a way as possible, is that we agree with you. Our policies are there as a reference tool and as a stated “code of conduct” in the event we need one. But for capable veterans with a solid grasp of how these technologies work, and you certainly seem to be in this category, you’ll feel right at home with ServInt.

  2. Shawn Nock says:

    “To us, DMCA take down notices are just that, notices”. How can this be reconciled with (from your AUP) “the DMCA provides us with no discretion when an entity alleges copyright infringement.” It seems that unfounded allegations are the “new evidence” for ISPs in the States.

    The way your AUP is written, a customer could be taken off-line for nearly any reason deemed “appropriate” by your staff… in most cases they would still be under contract to pay as well. While this blog post has the right ideas, tone and attitude, I don’t think your AUP and ToS have the share the same values. Running an IRC client can get a host disconnected, really?

  3. Shawn Nock says:

    I am having an interesting discussion with my current VPS company. Their terms of service reach far beyond actual US law. I am attempting to run a tor exit-node on US soil, something that the EFF (and I) do not believe to be illegal (see https://www.torproject.org/eff/tor-legal-faq.html). However, my current company does nothing to investigate takedown notices… any activity that results in takedown notices subjects the account to termination. My current issue with US hosts is that while all of you seem to “value open communication” and “police your networks”, and “follow US law” most of you do very little to support your customers when it comes to investigating the validity of complaints and adhering to the actual rule of law.

    I am sorry if I have unfairly grouped you in with the vast majority of domestic providers, if you are different then I am interested in being your customer. It is my strong suspicion, however, that you are as weak-willed and lazy as the other US providers when dealing with the mighty form letter from a copyright holder and I will have to take my business overseas.

  4. Eric Morales says:

    Yep, we looked at the blog as an opportunity to have opinions and stances that weren’t necessarily behind the veil of the company.

    I’m glad you like the blog, it means a lot that people appreciate this not being typical marketing fluff. ;-)

  5. ScMeeven says:

    Fascinating article – more like this and the ServInt blog will really make insightful reading. I like that the blog isn’t all about promoting ServInt but is actually educative.

    Been a customer for 3 yrs now, by the way. :-)

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